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February 23, 2026
1. Trained Staff
I believe the first step in providing an OUTSTANDING customer experience is a thoroughly trained staff. I believe there are 3 key areas of training: Product Training, Operational Training, and Procedural Training.
PRODUCT TRAINING. Providing an outstanding customer experience requires a staff that is educated about your “product” and can answer questions from your guests. If you are a farm that offers organic food, they should know why your farm has chosen to grow organic and the benefits of eating organic food. If you sell Christmas trees, your staff should be able to correctly identify the different varieties and kn...
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